FREQUENT ASKED QUESTIONS (FAQs)
1. How long does it take to receive my AfroBox?
Once your order is processed, it typically takes 5-10 business days for your AfroBox Global to arrive, depending on your location. We’ll provide tracking details so you can follow your package.
2. What’s included in each AfroBox?
Every AfroBox includes 4-6 curated items sourced from a specific African country. These may include artisanal crafts, snacks, textiles, cosmetics, and a cultural guide that offers stories, recipes, and traditions from the featured country.
3. Can I pause or cancel my subscription?
Yes! You can pause or cancel your subscription anytime through your account dashboard. No hidden fees or penalties.
4. Do you ship internationally?
Absolutely! We ship AfroBox Global worldwide. Shipping costs may vary depending on your location.
5. Are the products eco-friendly?
Yes, we prioritize eco-friendly and sustainable practices. Our packaging is recyclable, and we work with artisans who follow ethical and sustainable production methods.
6. Can I gift an AfroBox subscription?
Yes, gifting an AfroBox Global is easy! Simply select the “Gift” option on the subscription page and enter the recipient’s details.
7. What happens if an item in my AfroBox is damaged?
If an item arrives damaged, please contact us within 7 days of delivery. We’ll arrange a replacement or credit for your next box.
8. How do I contact customer support?
You can reach our support team via email at customers@afroboxglobal.com or through the contact form on our website.
